Airbnb Customer Service Advisor – Work from Home

BenefitsPulled from the full job description

  • Competitive hourly rate:
  • Medical, dental and vision benefits
  • Paid training

Full Job Description

Job Description

We’re now hiring full-time, WORK from HOME – Customer Service Representatives to support our Airbnb program!

The role:

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at handling customer inquiries of varying types
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting sales targets
  • You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
  • You bring an enthusiastic personality

What we offer:

  • Competitive hourly rate: $14.00 with monthly performance incentives
  • Medical, dental and vision benefits
  • Paid training
  • Advancement opportunities

Qualifications

  • Excellent verbal and written communication skills and are a strong multitasker
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service and sales
  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity
  • Productive and secure work environment
  • A USB, dual-ear headset with noise-canceling microphone

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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