Community Support & Engagement Intern Required ( $800 a month )

Full Job Description

About Kiva

Kiva is the world's first and largest crowdfunding platform for social good. We run an online marketplace ( for crowdfunded microloans that serves the financially excluded. Our organization combines the culture and technological passion of an internet start-up with the compassion and empathy of a non-profit to expand financial access at global scale. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives.”

Our mission is to expand financial access to help underserved communities thrive. In just 13 years, we have raised more than $1.1 billion in loan capital for 2.7+ million borrowers in over 80 countries. Our lenders fund over $10 million in loans every month. Headquartered in San Francisco, with offices in Portland, New York City, Nairobi, and Bangkok, Kiva's team has 100+ employees and 500+ volunteers worldwide.

Internship Program

Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team. In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors.

Through this volunteer internship, we're hoping to provide a high caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills. Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities.

Kiva Internships are 6-month, part-time (24-32 hours per week)remote volunteer positions.

Placement Process

Kiva places interns within most departments of the organization. During recruitment, we evaluate your application and interests to match you to a specific team that will leverage your talents while providing you with an opportunity to develop and grow.

Although Kiva Interns range in age and experience, a common theme among our participants is a “can do” attitude as well as a desire and willingness to dive in and get their hands dirty.

Kiva is currently hiring for our January through July 2021 Internship Class.

Our team

The Kiva Community team is responsible for capturing lender feedback and advocating for Kiva lenders, while working to resolve their issues and provide an understanding voice in the process. We seek to integrate our mission, vision and values into everyday interactions with our lender community. Ultimately, our goal is to surface their thoughts and concerns for the rest of the organization to see.

Your role

The Kiva Community Intern is responsible for direct communication with our lender community, helping us have enriching interactions with users and supporting them as they use our website. Each day at Kiva we receive hundreds of queries from lenders, lending teams and other members of our community on important and delicate matters. As the Community Intern, you'll become an expert on Kiva and expand your knowledge of microfinance, technology and nonprofit operations – while providing analysis and relationship management skills as a valuable member of our team.

Primary Responsibilities

  • Answer lender questions about Kiva
  • Investigate and resolve Kiva account issues
  • Track lender feedback and compile marketing email feedback reports

Secondary Responsibilities

  • Publish the Lending Team Digest
  • Manage the Speakers Program and relationships with students and educators
  • Provide support on projects to increase operational efficiency
  • Review and prioritize issues from other teams


  • At least 21 years of age or older by January 19th, 2020
  • Able to commit to the full 6-months term
  • Preferred: quantitative and qualitative analysis skills
  • Able to build and maintain strong working relationships
  • Superior customer service
  • Models maturity and transparency
  • Strong writing skills
  • Ability to work independently as well as on a team
  • Effective communication skills
  • Positive attitude and self-motivation


  • Professional development and skills workshops
  • Access to Kiva's network of Kiva Fellowship and Internship Alumni
  • Optional participation in Kiva's Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
  • References gladly given for successful participants

Kiva's Internship is a part-time volunteer position, however, to help offset some expenses, Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers. Please note that the stipend is considered taxable income and we expect interns to do their own research as to how this may affect their personal/tax implications.

The weekly time commitment for a Kiva Internship is 24-32 hours per week, from January 19th, 2021 – July 30th, 2021. Please make sure you have the availability to commit for the entire internship period before submitting an application.

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

Apply for this Job