Customer Support Associate

Main Responsibilities

  • Recognize individual customers’ support needs/complaints and provide helpful insight and best solutions to resolve their inquiries
  • Communicate using exceptional interpersonal skills, with the ability to recognize specific customer needs on a human-to-human level, while maintaining appropriate professionalism
  • Learn, maintain, and update multiple customer-related information systems to ensure accurate records, effective communication, and efficient workflow; collect and access appropriate information relevant to type of inquiry
  • Respond to customers through a variety of channels including email, real-time online chat, and telephone (both inbound and outbound), as appropriate
  • Acquire detailed knowledge of product ranges and services to provide outstanding service

Requirements include:

  • Exceptional communication skills (written and verbal)
  • Excellent computer skills; proficiency with Google Docs and Sheets
  • Effective time management and self-accountability
  • High level of friendly and personable professionalism
  • Must be flexible and quick to adapt as team goals and daily targets change
  • Excellent multi-tasking and self-motivation
  • High level of attention to detail and ability to catch errors
  • Prior experience operating cloud-based systems (such as Freshdesk) a PLUS
Apply for this Job