This Training & Development Coordinator role is an hourly, unbenefited position assigned to the 911 Communications Center. The Training & Development Coordinator is a civilian, non-sworn, non-exempt position responsible for the development of business processes, practices, training and evaluation materials, and support for a dispatch Communications Training Officer (CTO) Program. Additionally, the Training & Development Coordinator, working in conjunction with training supervisor(s), is responsible for providing in-service training, as needed, including the training and development of dispatcher trainers. The Training & Development Coordinator may work a hybrid duty assignment with a combination of virtual/remote work and on-premise work. The Training & Development Coordinator reports to the 911 Operations Director (Commander).
Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Examples of Duties
The Training & Development Coordinator is responsible for:
1. Developing knowledge mapping of current dispatch related business practices and procedures, suggesting efficiency improvements, and developing them into comprehensive training materials.
2. Develop and/or refine a San Jose-based Communications Training Officer (CTO) program, including a program flight path using a foundation of planned progressive complexity. This includes the identification of core competencies and characteristics to successfully complete the CTO Program, which become foundational measures of the hiring process.
3. Develop and/or assist in dispatch-related business processes and procedures for various systems (e.g., CAD, CCIC/NCIC, Viper, etc.), including the development of related training materials, policies and procedures, knowledge mapping, and system documentation.
4. Leading, overseeing, training, facilitating and/or supporting divisional working teams of subject matter experts as they inform the development of internal business processes, procedures, and training materials.
5. Author and/or oversee the documentation efforts for all developed business processes and practices, including the synthesis of various-CAD related training documents or materials, directives, and procedures.
6. Develop multi-modal training materials, keeping them current with business practice changes.
7. Monitor and track assigned tasks under their area of responsibility to ensure timely completion, including management of the tasks and responsibilities assigned to sub-working-teams under their area of responsibility.
8. Consult with divisional and intra-county subject matter experts as necessary.
9. Develop, oversee, and/or deliver CTO-related classroom-based training with adult learning theory emphasis, as needed, which may occur during dayshift or nightshift hours.
10. Performs related work as required.
- Experience in public safety operations. Local (Boulder County) law enforcement experience and/or 911 dispatcher background is strongly preferred.
- High-school graduation or equivalent; a bachelor’s degree is strongly preferred.
- Strongly experienced in adult learning theory, methodologies, curriculum development, lesson plan development, and field training programs. Strong preference will be given to experience with San Jose Model-based programs, regardless of public safety discipline.
- Must be able to pass a CJIS-level background check.
- Strong communication and interpersonal skills, both verbal and written.
- Proficiency in Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.
- Ability to self-manage workload and ensure deliverable deadlines are met.
Along with offering competitive pay and a caring work environment, Boulder County offers hourly employees the following benefits:
- peace of mind for the future with PERA pension, PERA 401k, and Social Security retirement plans;
- ways to get around town with discounts on the RTD Eco Pass;
- the opportunity to take charge of your well-being through a nationally-recognized wellness program.