Membership Sales Call Center Representative (work from home)

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ.

Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.


  • Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
  • Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
  • Places outgoing calls to lapsed and former members to secure membership renewals.
  • Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
  • Processes transactions using computerized system for information gathering.
  • Tracks daily activity to ensure achievement of departmental goals
  • Develops comprehensive knowledge of products and service offered by AAA Northeast.
  • Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
  • Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.


  • High School Diploma/GED required
  • Prior sales and customer service experience required (i.e. retail sales and/or telemarketing experience desired, prior experience in a metrics driven environment)
  • Ability to convince others to buy goods/services or to otherwise change their minds or actions.
  • Encourage, build, and maintain mutual trust, respect, and cooperation with others
  • Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
  • Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations.
  • Ability to add, subtract, multiply, or divide quickly and accurately.
  • Ability to operate a computer with relevant software applications.
  • Ability to maintain confidentiality.
  • Ability to act safely.
  • Ability to prioritize, organize, and accomplish work to achieve specific goals
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.
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