Membership Sales Call Center Representative (work from home)

Overview:
Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ.

Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.

Responsibilities:

  • Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
  • Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
  • Places outgoing calls to lapsed and former members to secure membership renewals.
  • Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
  • Processes transactions using computerized system for information gathering.
  • Tracks daily activity to ensure achievement of departmental goals
  • Develops comprehensive knowledge of products and service offered by AAA Northeast.
  • Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
  • Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.

Qualifications:

  • High School Diploma/GED required
  • Prior sales and customer service experience required (i.e. retail sales and/or telemarketing experience desired, prior experience in a metrics driven environment)
  • Ability to convince others to buy goods/services or to otherwise change their minds or actions.
  • Encourage, build, and maintain mutual trust, respect, and cooperation with others
  • Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
  • Ability to apply sound judgement to produce appropriate outcomes to a variety of situations. Including high volume and challenging situations.
  • Ability to add, subtract, multiply, or divide quickly and accurately.
  • Ability to operate a computer with relevant software applications.
  • Ability to maintain confidentiality.
  • Ability to act safely.
  • Ability to prioritize, organize, and accomplish work to achieve specific goals
  • Developing specific goals and plans to prioritize, organize, and accomplish your work.
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