Now Hiring : Records Administrative Specialist

Grand Rounds is a tech-driven healthcare company dedicated to raising the standard of healthcare for everyone, everywhere. By harnessing the power of technology, we connect nearly 6 million members to top-rated doctors and data-driven insights to make better informed healthcare decisions. Driven by premier thought leaders in patient care, technology, and business since 2011, our team of 800+ proudly serves Walmart, Costco, Salesforce, and over 140 of America’s top employers as a free employee benefit. Chosen as a 2019 Best Place to Work by Glassdoor and a UCSF Digital Health Award winner for Employer Wellness, Grand Rounds thrives at the forefront of technology-driven healthcare innovation.

As a Records Administrative Specialist, you will be responsible for an array of medical records and case assignment tasks that enable patient case progression. You will have a critical hands-on role in uploading important medical records and images to our system, inputting medical records requests and pulling the records into our system, and assigning Care Coordinators and Records Specialists for different service types. This is an excellent opportunity to be part of a team and wear many hats in a growing company.


  • Your primary objective is to support Member Care teams in providing services to our patients. Duties may include:
    • Uploading physical medical records into our system while ensuring HIPAA compliance
    • Submit records requests and transfer them into our system for review
    • Review and understand data in spreadsheets and dashboards to correctly assign Care Coordinators and Records Specialists to various service types
    • Manage task queues with other members of your team in an efficient and timely manner
    • Understand and follow our HIPAA compliant records storage room processes
    • Verifying data integrity and using Google, phone calls and/other resources
    • Demonstrate drive and self motivation to provide resource and support where it is needed to support our customers and a variety of teams
    • Speak clearly, confidently and have a friendly phone demeanor
    • Have great problem solving and investigative skills, verifying doctors and locations with minimal information
    • Be able to handle a fast-paced dynamic environment with competing priorities
    • Demonstrate good judgment to appropriately manage all scenarios
    • Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
    • Demonstrate adaptability by quickly shifting between tasks


  • Associates or higher preferred
  • Two years experience in an office environment in a function that required ability to prioritize and adjust to business/customer demands
  • Dependable and passionate about excellence in patient care
  • Discretion with sensitive information and diligence in following protocol
  • Able to adapt rapidly to process changes
  • Team orientation in order to work effectively internally and externally on behalf of Grand Rounds
  • Thrives in a fast-paced environment and a quick learner
  • Ability to prioritize a variety of tasks with good follow-through skills
  • Strong organization skills and attention to detail

This is a full-time opportunity

Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

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