King County Permitting Division is recruiting for two Permit Review Coordinators in the Permitting Services section. The Permitting Services team is responsible for providing direct customer services in support of the functions of the Division.
If you are customer obsessed and looking for an opportunity to work in a fast-paced environment with a detail-oriented team, we need you. Permitting is looking for someone who thrives on solving problems, is solutions oriented, and works well both individually and as part of a highly collaborative workgroup.
Permit Review Coordinators look forward to working with customers and are adept at navigating product delivery and service conversations with them. They are the first point of contact applicants have and are setting the expectation for the customer experience.Job Duties
Applying equity and social justice principles is a responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify share values, behaviors, and practices to all aspects of the work.
Permit Application Screening and Intake:
- Research property records; read and interpret maps, plans and legal descriptions.
- Provide or assist customers in finding answers to their questions regarding King County permitting codes, policies and procedures.
- Screen permit applications for completeness based on a specific criterion for both building and land use permit types.
- Explain, calculate and collect permit fees from customers
- Efficiently work with application tracking software and online portals for receiving, screening, routing and processing applications and permits.
- Work closely with all levels within the organization to accomplish primary objectives.
- Follow up with applicants at various permitting stages; process notifications; ensure permit tracking systems are updated accurately.
- Perform quality assurance of approved permits; compile and provide notifications to applicants.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking software.
- Provide helpful and respectful customer service to citizens and County employees.
- Answer customer inquires by electronically, by phone, and/or in person in accordance with the division's available customer service options.
- Explain application submittal requirements, application procedures, permitting processes and timelines.
- Work with customers who are upset or angry in a positive and professional manner.
- Collaborate with Permitting staff working toward continuous improvement of customer services.
- Verify requirements, prepare issuance packages and issue permits; update data in permit tracking software.
- As a member of the Permitting Services group, this position will be responsible to cross-train with all Permit Review Coordinators and/or Permit Technicians and/or administrative staff in order to be prepared to support all functions of the workgroup and the Division.
- Other responsibilities may involve cash, check, or electronic payment processing, data entry, processing notices and mailings to customers, record maintenance, and other duties as assigned by the supervisor.
Experience, Qualifications, Knowledge, Skills
The ideal candidate will have the following:
- Demonstrated ability to work as an effective team member in a highly collaborative environments.
- Experience providing excellent customer service, including working with upset or angry customers and solving problems while maintaining positive customer relationships.
- Demonstrate excellent communication skills both verbal and written.
- Professional experience and intermediate skill using Microsoft Office Products including Excel, Word, Outlook, Teams and other software applications relative to the position.
- Knowledge of rules, regulations, codes, laws, and/or policies relative to the position.
- Ability to use initiative and judgement interpreting policies, rules, and guidelines.
- Demonstrated ability to prioritize a high volume of work an handle multiple tasks with changing priorities while meeting deadlines and team goals.
- Exceptional organization skills with superior attention to details and accurate work output.
- Comfortable learning new technology and working in an environment of continuous improvement where frequent change is occurring.
- Be able to demonstrate the ability to use critical thinking to solve problems with minimal supervision.
- Candidates must have demonstrated punctuality, dependability, and good attendance in previous job experience.
Our most competitive candidate will also have:
- Professional experience with permit application screening of various permit types, verifying submittal requirements, applying building and land use codes, coordinating permit process, or closely related experience within a building and land use permitting agency.
- Experience using Accela, My Building Pemit.com, and/or other relevant permitting software.
- Knowledge of and experience applying King County rules, regulations, codes, laws and/or policies relative to the position.
- Experience using GIS mapping software; SharePoint; Bluebeam; CR; record management software.
- International Code Council recognition as a Certified Permit Technician.
Necessary special requirements:
- Must be able to ben, stoop, lift and carry up to 30 pounds, including large rolled plans.
- Must be able to move from workstation to workstation, sitting, standing and reaching throughout the workday in a fast-paced environments.
This recruitment will be used to fill two current Career Service Permit Review Coordinator vacancies.
This recruitment may be used to fill vacancies for up to 6 months. Including career service, STT, TLT and special duty assignment opportunities.
WHO MAY APPLY: This position is open to all qualified applicants. First consideration will be given to current PROTEC17 members in the same classification that are eligible for lateral transfer.
WORK SCHEDULE: This full-time position is overtime eligible. The position is paid on a bi-weekly schedule every other Thursday, comprising a 40-hour work week. The work week is normally Monday through Friday 7:00 am to 3:30 pm.
TEMPORARY TELECOMMUTING REQUIREMENT
The work associated with this position will be performed remotely, at least through July 5, 2021 in compliance with King County’s telecommuting mandate. Employees will be provided with a County issued laptop and must maintain a workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Employees must reside in WA state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. There will be situations where the employee is required to report to a County worksite. Please note that when an employee conducts work that is likely to bring them in contact with another individual, safety precautions are required by the department in alignment with the Public Health Directive from the Seattle & King County Public Health Officer.
To support employees during this time King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will be joining an innovative and progressive team. King County is doing its part to reduce the spread of COVID-19 and remains committed to reducing our carbon footprint.
FORMS AND MATERIALS
An online employment application, resume and cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job.
Applicants will be screened for clarity, completeness, and competitiveness. The most competitive candidates may be invited to participate in one or more interviews. Interviews will be conducted via Teams. Reference checks and file reviews will be conducted.
Those applicants who pass the initial screening will be invited to interview the week of February 1, 2021.
UNION MEMBERSHIP: This position is represented by PROTEC17, Professional and Technical Employees, Local 17.
For more information regarding this recruitment, please contact:
Theresa Reynolds, Senior Human Resource Analyst
ABOUT THE DEPARTMENT
King County is the local service provider for roughly a quarter-million people who live in unincorporated parts of the county. I fall of these residents lived together in a single city, it would be the second-largest city in the state. The population of our urban unincorporated areas is there-to-four tines more diverse than those of our rural unincorporated areas in terms of race, language spoken, and income. The Department of Local Services includes Director's office, a Community Service Areas group, a Road Services Division, and a Permitting Division. It provides a single point of accountability for delivery of local services to all unincorporated areas in King county.
Forbes recently named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our “True North“, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.